Terms of Service

Terms of Service

Important Legal Agreements

CGS Hosting agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). CGS Hosting, the company here after referred to as, (“CGS Hosting“), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of CGS Hosting Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change from time to time at the discretion of CGS Hosting. Subscriber understands that change to the ToS by CGS Hosting shall not be grounds for early contract termination or non-payment.

By accepting our Terms of Service, you also agree to the following:

Privacy Policy
Acceptable Use Policy
Service Level Agreement

Refunds and Disputes

All hosting service orders placed by newly registered customers are eligible for refunds within 72 hours of the creation of the service in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 72-hour money back guarantee applies to a new client’s first order only. To request a refund, you must submit a refund request via the support ticket system outlining the reason. If you meet the terms of eligibility, a refund will be issued by a team member. Refunds will not be issued automatically. Refunds issued for billing errors are made on a per case basis.

Cancellations

To terminate your services you must cancel via our WHMCS billing area at /clientarea.php using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled. Unless specified per special arrangement, we do not hold our clients accountable to any contracts. Our customers can cancel at any time.

Exploitation

Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement. For instance, a client may not modify their service allocations to an amount which differs from what they are renting from us.

Liability Limitation and Exclusion

CGS Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. CGS Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.

Support

Any support requests required for products from CGS Hosting shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

Promotions

CGS Hosting cannot guarantee that all promotion codes will work all of the time.

Legal Contact

CGS Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. CGS Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a service from CGS Hosting you permit us to modify your content, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any service. Any verbal or written action to compromise our server systems or any other equipment owned by CGS Hosting will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to CGS Hosting your service will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. CGS Hosting retains the sole right to stop, start, and modify your service at any given time.

Shared Hosting

- Files and Images hosting are strictly prohibited.

- CGS Hosting does not tolerate spam of any kind.

- "Hacking" includes, but is not limited to, unauthorised access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network. Attempting to breach security or authentication measures without express authorisation of the owner of the system or network is also considered hacking.

- Using a shared hosting account as a backup/storage device is strictly prohibited. Shared hosting account are meant for hosting customer's website content and not for storing data.

- CGS Hosting has zero tolerance towards child pornography. Child pornography includes related material, such as simulated child pornography, non-nude child pornography, or sites linking to such material, whether it is determined to be legal or not. Display of any harmful activities towards children is prohibited by the corresponding laws. Offenses of this nature will be reported to the federal authorities and prosecuted to the fullest extent of the law. customers is held fully responsible for any misuse of account regardless of whoever committed the act.

Unlimited Policy

While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. Any uploaded files that cause the server to lag or make the server unusable are not the responsibility of CGS Hosting. Unfair usage if we find your service using any sort of system to bypass limits put on your service such as CPU or RAM amount your service is subject to being terminated without refund.

Termination

We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due. We do not terminate services without cause, although we reserve the right todo so.

Affiliate Commissions

CGS Hosting offers an affiliate program which will provide you with the opportunity to receive a 10% recurring commission on referred signups. This payout is contingent upon referred signups being genuine, new sales leads. Whether or not the referred signups are genuine is solely at our discretion. An example of an in genuine referral would be affiliate traffic from a coupon directory which customers would only be visiting during the time of their order (which has already been initiated).

Last Update: Sun July 07 2019.